Returns

Lights4Fun Returns

Returns

Changed your mind, got a problem or want to exchange? Here’s how it works...

14 Days to Return

To return or exchange products

At Lights4fun, we want you to be delighted with every purchase you make. In the event that you’re not, and you wish to return a product, you may do so within 14 days of the dispatch date, as long as the item is unused, in the original packaging and in a re-saleable condition. Where promotions are applied to orders, the proportional discount will be applied to each item in the basket and that proportion will be refunded in the event of a return. Your statutory rights are not affected.

To change or cancel an order

In most circumstances it’s not possible to make changes to your order once you’ve placed it. Lights4fun.co.uk uses an automated system which immediately processes all orders for picking and packing. If you’d like to add products to your order, please place a new order for these items. If you need to change details of your delivery address, remove items from your order or cancel it completely, please contact our customer services team for advice on 01423 816040 during normal office hours, or contact us using the contact form in the help section. Please be ready to quote your order number and order date. If your order has already been packed, dispatched or delivered, then you’ll need to follow our returns procedure below on this page.

Incorrect, faulty or damaged goods

If you are having a problem with one of our products please call us immediately on 01423 816040 or outside the UK +44 (0)1423 816040. If you prefer to email us, you must use the contact form in the help section. We’re always happy to help and will do our utmost to ensure an immediate resolution to your problem. Depending on the circumstances we can often arrange a next working day ‘swap it’ service where we deliver the new product and collect the faulty item at the same time to make it easier for you.

How to return unwanted goods

To return or exchange goods you must follow these guidelines. Please do not simply return your goods without following the process below.

Complete the contact form in the help section and select an option from the returns menu. Provide your order reference number, contact details and a brief explanation for the return. We will then contact you with return details.

You can also telephone our Harrogate based team on 01423 816040 during office opening hours (Monday to Friday 8.30am – 5.00pm). Once the customer services team have established the reason for your return they will then give you a returns authorisation number (RAN). Always write your returns authorisation number on the outside of your parcel. Please do not write on or tape your product boxes; doing so will result in a partial refund. Keep a note of your RAN and your original order reference number in case of a query. If you return any order without a RAN or authorisation from Lights4fun your return postage costs may not be refunded.

The returns address will be confirmed on production of your returns authorisation number (RAN).

When returning your goods please securely package your parcel to avoid damage and include the initial delivery note. Please write your RAN on your delivery note and tick all the items you are returning. We will credit the refund to your payment card account within 10 days of receiving the returned product (please note your bank may take up to 21 working days to credit your account with the refunded amount). We cannot accept liability for goods that get lost or damaged when they are returned, and request that you return your goods using a signed for or similar tracked service. A proof of postage receipt will not suffice. We are not liable and cannot take responsibility for any bank charges that you may have incurred during the refund process.

Refund policy

We want you to be delighted with your purchase. If you're not and want to return the product to us, you may do so following the instructions above and we will exchange or refund it.

Under the Distance Selling Regulations, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 7 working days of receipt. At Lights4fun we realise that this is usually not enough time to make a decision so we give you 14 working days. We will reimburse you the cost of returning a product back to us if the item is deemed faulty, however will not cover any charges back to Lights4fun if you change your mind or want to cancel the order.

Proof of purchase

You must keep your proof of purchase safe and have this to hand if we request it. If you have a receipt or delivery note then this will suffice and we'll refund the original debit or credit card used to purchase. We cannot refund an alternative card and if your original debit or credit has expired you will be issued with a credit note.

Condition of returns

It's important that returned items are in the best possible condition, so please take reasonable care of them and keep all packaging. Any products returned with damaged packaging, taped with brown or grey tape, with writing or postage labels attached will be given a partial refund only.

Products we're unable to cancel, refund or exchange

Unless faulty or not as described, we cannot refund or offer an exchange on:

  • Made to order (bespoke items)
  • Perishable goods such as flowers and food

We're unable to accept order cancellations for these products.