To return or exchange products
At Lights4fun, we want you to be delighted with every purchase you make. In the event that you’re not, and you wish to return a product, you may do so within 14 days of the despatch date, as long as the item is unused, in the original packaging and in a re-saleable condition.
Where promotions are applied to orders, the proportional discount will be applied to each item in the basket and that proportion will be refunded in the event of a return.
Your statutory rights are not affected.
Faulty Goods
If you are having a problem with one of our products please call us immediately on 01423 816040 or outside the UK +44 (0)1423 816040. If you prefer, email problems@lights4fun.co.uk. We’re always happy to help and will do our utmost to ensure an immediate resolution to your problem. We can often arrange a next working day ‘swap it’ service where we deliver the new product and collect the faulty item at the same time.
How to return unwanted goods:
Please securely package the goods to avoid damage and include the initial delivery note in your returns box. Please tick all the items tick you are returning. We will credit the refund to your payment card account within 10 days of receiving the returned product (Please note your bank may take up to 21 working days to credit your account with the refunded amount). We cannot accept liability for goods that get lost or damaged when they are returned, and request that you ask the Post Office to stamp the Proof of Posting label when returning products by post. We are not liable and cannot take responsibility for any bank charges that you may have incurred during the refund process.
Please send your returns to
Lights4fun Ltd, Returns Dept, Unit I2A Hornbeam Park Oval, Hornbeam Park, Harrogate, North Yorkshire HG2 8RB.
Refund Policy
- Unwanted Products: If unwanted products are in a re-saleable condition, we will refund the full purchase price of the product, excluding the cost of postage and packing. If we believe that the product has been used or if the packaging has been damaged or tampered with, we reserve the right to refuse a refund or exchange. When returning the goods to us please keep your proof of posting as we are not liable for returned goods lost in the post or by couriers.
- If the product is incorrect, faulty or damaged, please call us for an immediate replacement or refund. We can often arrange a ‘swap’ it service where we deliver the new product and collect the faulty item at the same time. At Lights4fun our priority is, however, to ensure that you are happy with your purchase and we may have to deliver and collect on two separate occasions to ensure a rapid response.