Customer Services

Terms & Conditions

Welcome to the Lights4fun website. We sell our products to you subject to the terms and conditions listed here. Please read them carefully before using the website. By using this website, you signify your agreement to be bound by these terms and conditions.

Site Changes

Our goal is to keep this website fresh and exciting. We create timely editorials to replace content that becomes out-dated or out-of-season, and move and expand portions of the site. We cannot guarantee that something you may have seen on a previous visit will still feature on our website when you visit again. We reserve the right to make changes to the website without prior notice.

Product Display

We have made every effort to display the products featured as accurately as possible. However, the colours we use, as well as the display and colour capabilities of your particular computer monitor, may greatly affect the colours you actually see on the screen. Lights4fun Ltd cannot be held responsible for any limitations of your monitor and cannot guarantee that your monitor's display of any colour, texture, or detail of merchandise will be accurate / the same as the actual product.

Product Pricing

In the very rare event of a product price discrepancy, the purchase price of the product on the Lights4fun website prevails over the price that may appear on the delivery or product packaging. You will always be charged the price that is displayed on the checkout page. If the price is reduced after you purchased the item at full price, we cannot refund the difference. If you become a subscriber to our Lights4fun newsletter we will endeavour to inform you at least 12 hours prior to any promotional activity that will take place on our website, however in exceptional circumstances promotions on our website may be added without prior notice.

Email Confirmation

Once your order has been received you will receive a confirmation email. Your order is an offer to us to purchase a product and is accepted upon despatch. This will be confirmed by a despatch confirmation email.

Lights4fun reserves the right not to accept your order for any reason whatsoever including, but not limited to payment problems, product availability and not meeting our eligibility criteria.

Payment Problems

In the event of a problem collecting payment from a debit/credit card once we have confirmed receipt of your order we will not be obliged to despatch the order. In addition there may be some occasions when we may be unable to process your order. This may be due to the item being out of stock or no longer availabe, the payment is declined or because of a technical error.

If you are using a valid card and still experience problems, please try ordering again with the same card or place a separate order using an alterantive card.

Security Checks

Lights4fun takes card fraud seriously and for your protection it is our policy to conduct security checks on all orders. This may involve contacting you by telephone before your order is processed.

We also retain the services of credit rating and card fraud prevention companies and may share details of your order with them in order to prevent the fraudulent use of your credit/debit cards. For further information about the privacy and protection of our customers details please see our Privacy Policy.

Cancelling Your Order

You may cancel your order at any time with a full refund by calling Lights4fun customer service on 01423 857888, provided we have not picked, packed or despatched your items.

If your order has been packed or despatched it will not be possible to cancel the order. However, you can of course return any unwanted goods in accordance with our Returns Policy. Please note: We are unable to refund outward package costs. Please refer to our Returns Policy for more details.

Waste Electronic And Electrical Equipment (WEEE)

Lights4fun takes its environmental obligations seriously and we recycle where ever possible. Electronic waste is one of the fastest growing waste areas and much of it can be recycled to make new consumer goods. With effect from July 2007, the UK’s Waste Electrical and Electronic Equipment (WEEE) Regulations have required that all retailers both actively assist in delivering a UK wide WEEE collection infrastructure and encourage their customers to participate in recylcing. So that our customers can get their waste electrical goods recycled, Lights4fun has contributed towards a national fund to assist local councils to further develop their existing waste electronics collection facilities. In order to assist customers in remembering that electronic goods can be recycled and therefore should not be placed in the general waste, all products of this type are now marked with a crossed out wheelie bin symbol. Please help us to minimise the effect we have on the environment by recycling your waste electrical goods. Customers can find their nearest recycling points and helpful recycling tips for electrical goods by visiting www.recycle-more.co.uk.

Promotional Codes

We cannot retrospectively apply a promotional code to your order. If you place an order without correctly applying the promotional code, we will be unable to reimburse you the discount once the order has been placed. If you are having difficulty applying your code or believe your code to be faulty, please contact our call centre who will gladly investigate for you. Please note: To receive FREE delivery, the total amount of £200 or more must be payable after any promotional discounts have been applied to your order.

Website Errors

We endeavour to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologise if erroneous information is reflected in merchandise price or item availability. We try to ensure that all pricing on the website is accurate, but occasionally an error may occur and goods may be incorrectly priced. If we discover that a pricing error has been made, we reserve the right to suspend your order and contact you to ask whether you wish continue with the order at the correct price. We will not be obliged to supply goods at the incorrect price. We present our content 'as is' and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.

Website Access

Given the unpredictability of technology and the online environment, Lights4fun does not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction. As a visitor to, and user of this website, you must assume full responsibility for any costs associated with the servicing of equipment employed in connection with your use of our site. In effect, you agree that your access will be subject to these terms and conditions and that such access is undertaken at your own risk. Lights4fun Ltd shall not be liable for damages or losses of any kind which you may incur from your use of or inability to access this site.

Third Party Links

To provide a greater range of goods, we may provide links to other websites or resources for you to access if you so wish. You acknowledge and agree that, as you have chosen to click on the link, Lights4fun is not liable in respect of the use of these websites or resources.

Your Account

If you use the website, it is your responsibility to ensure the confidentiality of your account and password and that no unauthorised persons have access to them. You agree to accept responsibility for all activities that occur under your account or password. You should let us know immediately if you believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

Please ensure that your personal details are up-to-date and inform us immediately of any changes to the information that you provided when registering.

Lights4fun reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, you will not be charged.

Events Beyond Our Reasonable Control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

For customers residing in Jersey and Guernsey, please note: any items purchased from the Lights4fun website are inclusive of VAT. This is a UK registered website and we have no legal obligation to supply items with zero VAT. Before purchasing a product on any UK website, always check if the supplier can offer the items excluding VAT, as it is not possible to reclaim the VAT after the purchase has been made. All queries relating to VAT should be made to the HM Customs on 0845 010 9000.

Governing Law And Jurisdiction

These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the exclusive jurisdiction of the English courts.

Registered Office

Lights4fun Limited. Company number 6232073 Registered in England, 2nd Floor, 23 Victoria Avenue, Harrogate, North Yorkshire HG1 5RD.

Guarantees & Testimonials

Top Tips

Check out our tip-top lighting tips, and make your project glow!

Save Money

Save a little cash on your electricity bills with Lights4Fun!

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