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Our Guarantee

Meet Tim from Lights4fun

Our Guarantee

You're covered for 12 months with our honest guarantee,

if you ever need to use it...

We give you complete peace of mind with our 1 year guarantee. If your item is faulty, simply contact us within a year of the date of purchase and we’ll replace it or offer a reasonable alternative. We don't usually ask for an item to be sent back to us, as we can usually diagnose any issue straight away. 

In keeping with our aim of providing exemplary customer service, we’re proud to offer a 1 year guarantee for all purchases* from Lights4fun.

Any non-perishable product you purchase from us is covered for any fault that may develop in the 12 months following purchase.

Our guarantee covers...

...your product against faults stemming from what we call 'natural causes', which are usually unavoidable. Our key guarantee highlights:

  • All faults covered for 12 months.
  • You usually don't have to return a faulty item.
  • Free replacement postage.

Our guarantee doesn’t cover...

...a product purchased from Lights4fun that’s been modified in any way. This includes removing plugs and any kind of rewiring. We cannot promise to cover any product we feel has been abused or used in an incorrect application.

Lights4fun reserves the right to remove this guarantee at any time. If goods returned to Lights4fun are beyond repair and are not covered by our guarantee, we will notify you to collect or recycle the product for you ourselves.

*This excludes items we consider perishable (including but not limited to glow sticks, dried floral wreaths, cardboard cake stand and so on).

Still not convinced?

See our 28 day returns policy »

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