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Returns

We hope you love your new Lights4fun purchase. We’re happy to offer a refund or exchange on unused items returned within 30 days. Need to return something? Follow the steps below...
30 days to return 2 year guarantee
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You can return any item for a refund within 30 days of receiving your order. Follow the quick steps below to start your return...
Any purchase made on this website must be returned to the UK. Shop in Euros on our German website and you'll benefit from faster delivery and local returns. Visit Lights4fun.de to shop today. You can return any item for a refund within 30 days of receiving your order. Follow the quick steps below to start your return...
Any purchase made on this website must be returned to the UK. Shop in Euros on our French website and you'll benefit from faster delivery and local returns. Visit Lights4fun.fr to shop today. You can return any item for a refund within 30 days of receiving your order. Follow the quick steps below to start your return...

Here's how to return an order

Is your product faulty?
For a change of mind or exchange, you've got 30 days to return your order to us. Please print and complete this form. No printer? Contact us below for a returns authorisation number (RAN). For more information, click here to read our full Returns Policy.
View Returns PDF
What's happened?
If your order has arrived and it's not in tip top condition, please contact us ASAP. You do not need to return anything to us at this stage.
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In order to identify if your item is defective, we strongly reccommend our troubleshooting tips.
I'm having trouble with...
Solar Lights
  • My lights aren't charging
  • Battery test & handy tips
Connectable Lights
  • Whole or part sections are not illuminated
  • My lights are tripping
If you have performed our troubleshooting tips and there's still a problem, there may be a fault.
These could include:
  • Missing parts
  • Bulbs failed or flickering
  • Incompatible parts
  • Other
If your item is displaying any of the above faults please do not use
Contact us

Top faqs

Need more information? Have a quick look through these common questions and answers from other customers.
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Can I read your full returns policy? +

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Sunday - 12pm - 5pm

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