FAQs

Order confirmation will be sent via email within 24 hours. If you’re struggling to locate your email, check your junk folder or give us a call and we will be happy to help.

If your order should have arrived by now, please fill in our online contact form or give our friendly team a call on 01423 816 040 and we’ll get it sorted.

You’ll receive a copy of your VAT invoice in an email as soon as your order has been dispatched. As we don’t dispatch orders at the weekend, if you place your order after 4pm on Friday, you won't receive your order confirmation until Monday evening.

We do not have a shop or showroom. All our products are available to order online 24/7 and delivery is available from £3.99.

You can find further information at check out or on our delivery page.

When selecting delivery with Hermes we recommend setting up your own My Places delivery account.

My places is your own delivery account with Hermes where you can set your preferences for all of your parcels.

This allows you to easily:

• Set a safe place where all your parcels can be left.
• Add a photo of your safe place to help your courier.
• Add a preferred neighbour or a neighbour to avoid.

Because we pick and pack all orders as soon as they come in, we usually can’t amend orders once they’ve been placed. If you have any problems, call us straight away and we'll do our best to help.

Because we pick and pack all orders as soon as they come in, we usually can’t cancel orders once they’ve been placed. If you have any problems, call us straight away and we will help.

If your order is faulty, our team is on hand to help. Call us on 01423 816 040, chat with us online or fill in our online contact form.

If something is missing from your order, give us a call, chat with us or send us an email and our customer experience team will put things right for you.

We've replaced the 'Type C' range with our latest Pro Series. These lights are compatible with each other by using a converter cable.

To connect your lights, simply ensure that the pin & grooves at the end of each string are correctly aligned. There are also handy arrow illustrations on each connector to guide you.

We also have a super handy set of videos on how to connect your lights which you can find here.

As solar lights need lots of strong Summer sun, we always recommend switching to battery lights in winter. For any other solar issues, we can can help you here.

In a word, no. But it’s for a good reason! All of our LED products have sealed bulbs for added longevity, durability and safety.

All of our accessories, including plugs are only compatible with other Lights4fun products. Connecting old lights to a new plug and vice versa can be dangerous, save yourself the stress and treat yourself to a new string of lights this year!

As all of our lights adhere to UK Regulations and arrive to you brand new, there’s no reason why they’d need to be PAT tested upon receiving them. However, if you are planning to use our lights to decorate a venue, such as a hotel room for your wedding, then you may be asked to make sure that they are PAT tested. If so, simply contact a local electrician who will PAT test each product, label the successful items and provide you with a report.

Sign up to our email club and we’ll keep you bang up to date will all of our offers and promo codes!

We endeavour to keep you up-to-date with all the latest trends, products and offers but should you wish to, you can unsubscribe from our emails at any time. All our marketing emails have a link to unsubscribe at the bottom of each email, to unsubscribe simply click this link and follow the instructions. If you have any problems doing so, please get in touch here. Please note that you cannot reply to our marketing emails and you will need to contact us directly.

To get the best price possible, make the most of the multi-buy discounts and bundle deals available online. If you’re looking for a bespoke quotation, give us a call on 01423 816040 and have a chat to one of our team.

If you are a trade customer, you can create an account here for access to our wholesale prices.

If you’ve got a registered charity number, we would absolutely love to hear from you. Give our team a call on 01423 816 040, we’d love to have a chat.

Simply get in touch with us here.

As long as the item you wish to exchange is in a re-sellable condition, you have 30 days from the date you received your order to return it to us for a refund and place a new order. Click here to start the return process.

Returns are made at your cost. Simply return your order to us via any service which offers proof of postage. We recommend you use a tracked service, as the goods are your responsibility until they reach the warehouse.

Sadly, we’re online only so we don’t have a shop for you to return your order to.

If you’ve returned your order and your refund hasn't come through as expected, call us straight away on 01423 816 040, email or chat to us online and we’ll put things right.

As soon as we’ve received your return, we’ll process your refund. It can take up to 10 working days for your refund to appear on your bank statement, so sit tight and, if in doubt, give us a call or get in touch via online chat or email and we’ll sort it.

To create an account you need to have placed an order online and created a password. If you’re having trouble logging in to your account, let us know and we’ll put things right.

To find out what you’ve ordered in the past, get in touch via phone, email or online chat and our customer experience experts will be happy to advise and pop the order through for you in a matter of minutes.

To find out what you’ve ordered in the past, get in touch via phone, email or online chat and our customer experience experts will be happy to advise and pop the order through for you in a matter of minutes.

If you’re having issues with our website, or if something doesn’t look quite right, please get in touch. We love feedback and we’re always happy to help.

To protect you from fraud, we only accept verified PayPal accounts. Verification basically confirms your card and bank account are owned by you. It’s really easy to verify your account with PayPal and you can do it online.

Promotional codes cannot be used in conjunction with Trade Accounts, for further information please contact us.