Delivery Information
Delivery Information
UK Mainland & Northern Ireland
Free Standard Delivery over £60
Evri Standard* - 3-5 Working Days - £3.99
Evri Express* - 1-2 Working Days - £5.99
DPD - Next Working Day* - £6.99
*Order by 4pm Monday-Friday (excludes weekends and Bank Holidays)
Please note, orders placed during our busier periods can take longer to be delivered.
For remote regions orders will be sent with DHL and may have a slightly longer delivery time than stated above.
TruGarden™ products are excluded from the above delivery options. Please see below for information on our TruGarden™ delivery service, TruDelivery.
TruDelivery
Free Delivery on all TruGarden™ products.
Hassle-free fulfilment with our TruDelivery service; our 2 man delivery team will ensure an easy set up by delivering to a location* of your choice, completing any assembly required and taking away all packaging too.
Please note, this service is only applicable to TruGarden™ products. Delivery will be made within 10 working days.
Our delivery team will contact you by text message shortly after your purchase to confirm a date suitable for you.
*UK mainland only.
Guernsey, Jersey & Isle of Man
Free Standard Delivery over £60
Standard - up to 3-5 working days - £3.99
Express - up to 2-4 working days - £5.99
Orders will be sent with DHL and may have a slightly longer delivery time than stated above.
Ireland
Free Standard Delivery over £60
Standard - up to 3-5 working days - £9.99
Express - up to 2-4 working days - £12.99
You can find more information on import charges and duty here.
Orders will be sent with DHL and may have a slightly longer delivery time than stated above.
How can I track my order?
We offer a couple of ways to track your order. Simply click on the link contained in your dispatch email or alternatively, you can copy the tracking number provided and input this in your chosen courier's tracking page if you prefer. Please find the links below:
I’ve not received my parcel
If your parcel has not arrived withing delivery timescale please allow a further 48 hours as this can occur during busy periods. Please get back in touch if there has been no further update on tracking after this additional time slot.
My parcel has been returned to sender
We’re sorry to hear your parcel has been marked return to sender, this can sometimes happen for a variety of reasons, for example, if it has been damaged in transit. Please get in touch with us here advising the order number and we can arrange for a replacement order to be sent out for you.
My parcel says delivered but I haven’t received it
Please check around your property and with your neighbours in case the parcel has been delivered there or taken in for safe keeping. If you are unable to locate the parcel in the first instance, contact the chosen courier to check where the courier may have delivered the parcel to using the Tracking link on your delivery email. If the parcel is not located, please get in touch with us to advise and once the legal denial of receipt is completed, we will dispatch a replacement.
My parcel has been delayed
Occasionally during busy times, your courier may be delayed due to unforeseen circumstances; this should be communicated to you via the tracking pages. If you have not had an update for 48 hours on your parcel, please get in touch with us and we can request a recall and a replacement to be sent out for you.
