Careers at Lights4fun

Based in Harrogate, North Yorkshire, we have a colourful open plan office, scenic views and a dog that visits every day!
We're on the lookout for the very best people to join our team.
 
Think you've got what it takes? Discover our vacancies...

E-commerce Logistics Manager - Full Time

Lights4fun has already experienced massive growth & are looking for an effective & innovative logistics manager to support our further expansion.

Our supply chain operations are key to delivering this growth and an exciting opportunity has arisen to join our business as our e-commerce Logistics Manager.

Working closely with our suppliers in Asia and our third-party logistics (3PLs) providers here in the UK, Germany and the US, you will play a key role in ensuring our great products are available to customers across the globe by being responsible for all stock movements between leaving our suppliers factories to being dispatched to our customers from our 3PLSs.

This is a challenging and varied role for an ambitious Logistics Manager looking to join a growing business and gain experience in delivering real results in a challenging environment. We are looking for an analytical, driven & autonomous logistics manager who can manage operational & develop long-term logistics strategy, whilst supporting the business significant growth prospects.

This role will be suitable for someone who is self-starter and is initially happy working autonomously. The role is incredible varied and ranges from managing our 3PL relationships to having to roll up your sleeves to ensure the delivery of our many containers to the UK, Germany and the US.

Top 3 must haves:

Passion for E-commerce - familiarity with the field

Ability to manage data and prioritise a high volume of tasks

Experience of working with 3rd party logistics partners.

Responsibilities:

Overall responsibility for end to end logistics strategy & operational effectiveness (both UK & internationally), working closely with all area of the business to ensure best cost to service model & world class customer service.

Liaise with our suppliers and freight forwarders to arrange shipping for [150] containers on an annual basis – this is growing each year!

Effective management of 3PL logistics partnerships, building strong relationship with both new & existing partners across distribution, inventory, warehousing & fulfilment, whilst driving cost saving & service performance improvements.

Monitoring of the warehouse activity & stock control procedures: identifying poor performing areas & working with 3PL partner to improve

Managing 3PL costs and providing review / reconciliation of monthly invoices from Fulfilment and Parcel Carrier charges

Coordinating with 3PL Warehouse Fulfilment Operations on inbound & outbound shipment capacity, planning, and seasonal changes.

Managing 3PL transportation costs, optimising spend, and building ways to deliver fast while lowering costs. Review / Reconcile / Approve the monthly invoices for Transportation on Mobile and CE businesses

Agree and monitor SLA’s (service level agreements) – weekly and monthly.

As well as managing the logistics service providers the Logistics Manager works closely with the Product team to ensure a seamless between quality sign off and products being shipped.

We would love to meet someone with:

Deep understanding of E-commerce distribution & fulfilment logistics, with an excellent track record of managing & successfully on boarding/improving 3PLs.

Your experience will have been gained within a large-scale multi-channel environment and you will have worked within a proven and developing e-Commerce based operation that works on both tight schedules and very high volumes – experience of a peak selling period will be a real help.

A hands on, highly organised & impactful individual working in a fast paced & fluid environment.

A confident communicator who can work cross functionally to drive change.

Familiarity with tariff codes and customs import processes.

Extensive MS Excel experience.

 


German Speaking Marketplace Assistant - Full Time

We are looking for someone to join our enthusiastic, highly motivated team. Based at our HQ in Harrogate, North Yorkshire and as part of this energetic team, you will play a key role in growing our online eCommerce business in Europe, with a particular focus on the UK and Germany. You will deliver exceptional customer service excellence by dealing with and advising on a variety of customer enquiries. This role would suit someone who is hardworking, enthusiastic, has a keen eye for detail and is able to work closely with other team members.

Required:

Fluency in German and English

Experience in creative writing

Computer Literate – Excel, Microsoft Outlook, Word

Accurate typing skills

Customer service mind-set

Willingness to learn new skills

Internet trading/ Amazon/ eBay/ eCommerce experience an advantage though full training will be given

Main Responsibilities:

Marketplace Assistant

Assistant managing tasks on Amazon, including:

Answering product reviews & report faults

Customer feedback

Creating Amazon shipments

Creating, following up & resolve Amazon cases

Amazon Store Front

Product uploads, Fixing product pages & creativity

Reporting Campers (product pages, photos)

Assistant managing tasks on eBay, including:

Learning about eBay tools (i-ways / eBay Vero program)

Product uploads

Reporting campers (product listings, photos)

Customer Service

Responding to emails

Inbound phone calls

Taking orders

Processing returns

 


JOIN THE WAITING LIST

We'd love to hear from you. Send us your CV to jobs@lights4fun.co.uk & join the waiting list.