Careers at Lights4fun

We are looking for someone to join our highly motivated and passionate Customer Experience Team. Based at our HQ in Harrogate, North Yorkshire, you will play a key role in supporting the team during our very busy peak season period. You will deliver exceptional customer service excellence by dealing with and advising on a variety of customer enquiries in a fast-paced environment. This role would suit someone who is hardworking, enthusiastic, has a keen eye for detail and is able to work under pressure as part of a team or on their own. Although training will be provided it will be of advantage to have previous customer service experience.

• Delivery of exceptional day-to-day customer experience via phone, email, live chat, review platforms and social media sites

• Achieve performance targets set in place by the Customer Experience Manager

• Educate and support customers through their pre or post purchase experience

• Assist customer complaints and issues, escalating when needed with management and other departments to help resolve the enquiry

• Act as an ambassador of the company, ensuring the brand vision and message is communicated effectively at every touch point of the customer journey

• Processing manual orders, upselling and educating, when possible, to create customer loyalty and improve retention

• Updating, processing, and amending orders / addresses or returns within the company’s policies and procedures

• Adhoc tasks when requested

• Customer Service Experience via email/phone

• Accurate typing skills

• Computer Literate – Excel, Microsoft Outlook, Word

• Willingness to learn in a fast-paced environment

• Availability to work weekends throughout November & December on a rota basis

• Competitive salary

• 25 days holiday pro rota

• Company pension scheme

• Employee Assistance programme

If this sounds like the role for you then please get in touch, we would love to hear from you. Please send your CV to jobs@lights4fun.co.uk