We're on the lookout for the very best people to join our team. Think you've got what it takes? Discover our vacancies...
Careers at Lights4fun
Available Roles:
Head of UK & USA Amazon - Full Time
Lights4fun has been growing since 2003 and we are now Europe’s leading online decorative lighting retailer, with over 15 million customers worldwide!
With dedicated websites for the UK, Germany & France, and selling through our Amazon channels throughout Europe and North America, our year-on-year revenue growth averages at 38% per year for the last 3 years.
Our Lights4fun team plays a huge part in who we are, even when we’re working from home, our sense of togetherness shines through. Our values remain at the forefront of Lights4fun, providing great products and great customer service. Passionate about what we do, we love to make our customers happy!
We continue to innovate with industry-leading products year after year. From string lights to our exclusive TruGlow® candles, our quality product offering continues to grow and diversify.
Following our first outside investment in November 2020 from Northedge Capital, a leading UK mid-market private equity firm, we are now ready for the next phase of our exciting growth story and we’re looking for the right people to take on the journey with us!
A great opportunity
We’re looking for an ambitious and entrepreneurial Amazon expert to lead the strategy on Amazon & other Marketplaces in the UK and the United States. This is an exceptional opportunity to play a key role in the rapid growth of Europe’s leading online decorative lighting retailer.
As one of the first adopters of the FBA program in Europe we have built a strong lasting relationship with Amazon. Recognised as one of their key sellers, we engage regularly in two-way feedback as to how we can improve efficiency, the customer experience and drive growth.
With over 10 years of Amazon experience, we have driven our metrics into the top 15% of FBA & MFN sellers and we pride ourselves on being “Amazon experts”. Despite already sitting in the top 1% of Amazon sellers on revenue we still see there being a huge opportunity for future growth, particularly on US Amazon when benchmarking against other revenue earners within that top 1%.
We are looking for a candidate who knows exactly how to leverage Amazon’s programs and tools to drive best in class search visibility, customer ratings, product presentation & margins.
Key responsibilities
Full ownership of new & existing product strategies, pricing and promotional activities (including key paid advertising tools of Amazon Sponsored Products & Sponsored Brands) across our UK & US Marketplace channels to drive sales and profit growth
Developing and monitoring KPIs for our UK & US Marketplace channel managers and leading the US & UK Marketplace team
Oversee ongoing design and development of existing Marketplaces and lead the launch onto new marketplaces in the UK & US.
Ensuring optimum product placement, merchandising, SEO optimization and visibility across all UK & US Marketplaces
Using channel analysis and insight to improve marketplace efficiency and drive sales.
Ensures that our brand and product content is always best in class, monitoring product performance and proactively seeking ways in which we can improve it.
Owning our direct relationships with UK & US Amazon account managers to build strong mutual partnerships with Amazon
Ensure the timely launch of new products across UK & US Marketplace channels
Research and identify new potential opportunities for online marketplaces, presenting outcomes to the senior management team and board
Monitor and review competitors, market trends and fast-moving products regularly to understand best practices and new opportunities
Working closely with the Product & the Commercial teams to ensure optimum demand fulfilment, predicting customer demand and forecasting Marketplace sales
You will continuously optimise stock levels, with regular monitoring, control and replenishment of stock levels
Identifying opportunities for new features and functionality across Marketplaces that can improve key site metrics
Full ownership of the UK & US Marketplace channel P&Ls & KPIs
Requirements
Educated to degree level
5+ years’ experience and a demonstrable success of successfully managing and growing Amazon accounts
Must have a thorough understanding of marketplaces, marketplace tools and advertising concepts, and marketplace industry trends
Strong understanding and demonstrable experience with Amazon Seller central
Highly analytically minded and a keen eye for detail, you thrive on solving problems and working the system
Strong Excel Skills
Excellent communication skills
We are a fast-moving business so you will be able to adapt quickly and successfully with the ability to work under pressure
Able to work with different teams to achieve the overall company
German Speaking Customer Experience Advisor - Full Time (Maternity Cover)
Contributing within a thriving Customer Experience team your role is to deliver an exceptional and consistent quality service and experience for our valued customers. Our responsibility is to demonstrate customer service excellence by advising efficiently and effectively to all customer enquiries and taking pride in delivering exceptional customer care and satisfaction.
The role would suit someone who is friendly, hardworking, enthusiastic and accurate and who is able to work closely with other team members. Applicants for this role must be fluent in both spoken and written German and ideally able to demonstrate an understanding of German customer values.
Main responsibilities:
To represent Lights4fun at all times in a positive and professional manner.
To put our customer at the centre of everything we say and do, ensuring the best possible customer experience at all times.
To willingly accept responsibility and ownership for every call, following it through to the best conclusion.
Working as part of the team to deliver the Lights4fun outstanding customer service experience through incoming and outgoing telephone calls, e-mail communication and Amazon/eBay marketplace.
To accept inbound calls from our customers, dealing with orders, and queries regarding products, service or delivery in line with our policies.
Accurately record details of enquiries, comments and complaints and of action taken, in a concise manner.
To understand our customer’s needs and offer expert advice and provide the most appropriate solution in the most efficient manner and timescale.
Prepare quotes, providing accurate pricing and delivery information and follow up on quotes to complete the sale in a timely manner.
Communicate and coordinate with internal departments and external partners (such as warehouse, couriers) to resolve customer queries, make requests, etc.
To capture customer comments and ensure all suggestions are passed on to support our business.
To work towards individual targets whilst contributing to and being part of the wider Customer Experience Department Team.
Flexible and weekend working during Peak season.
Any other duties commensurate with the level of the role.
French Speaking Customer Experience Advisor - Full Time
Contributing within a thriving Customer Experience team your role is to deliver an exceptional and consistent quality service and experience for our valued customers. Our responsibility is to demonstrate customer service excellence by advising efficiently and effectively to all customer enquiries and taking pride in delivering exceptional customer care and satisfaction.
The role would suit someone who is friendly, hardworking, enthusiastic and accurate and who is able to work closely with other team members. Applicants for this role must be fluent in both spoken and written French and ideally able to demonstrate an understanding of German customer values.
Main responsibilities:
To represent Lights4fun at all times in a positive and professional manner.
To put our customer at the centre of everything we say and do, ensuring the best possible customer experience at all times.
To willingly accept responsibility and ownership for every call, following it through to the best conclusion.
Working as part of the team to deliver the Lights4fun outstanding customer service experience through incoming and outgoing telephone calls, e-mail communication and Amazon/eBay marketplace.
To accept inbound calls from our customers, dealing with orders, and queries regarding products, service or delivery in line with our policies.
Accurately record details of enquiries, comments and complaints and of action taken, in a concise manner.
To understand our customer’s needs and offer expert advice and provide the most appropriate solution in the most efficient manner and timescale.
Prepare quotes, providing accurate pricing and delivery information and follow up on quotes to complete the sale in a timely manner.
Communicate and coordinate with internal departments and external partners (such as warehouse, couriers) to resolve customer queries, make requests, etc.
To capture customer comments and ensure all suggestions are passed on to support our business.
To work towards individual targets whilst contributing to and being part of the wider Customer Experience Department Team.
Flexible and weekend working during Peak season.
Any other duties commensurate with the level of the role.
German Marketing Assistant - Full Time
Lights4fun has been growing since 2003 and we are now Europe’s leading online decorative lighting retailer, with over 15 million customers worldwide!
With dedicated websites for the UK, US, Germany & France, and selling through our Amazon channels throughout Europe and North America, our year-on-year revenue growth averages at 38% per year for the last 3 years.
Our Lights4fun team plays a huge part in who we are, even when we’re working from home, our sense of togetherness shines through. Our values remain at the forefront of Lights4fun, providing great products and great customer service. Passionate about what we do, we love to make our customers happy!
We continue to innovate with industry-leading products year after year. From string lights to our exclusive TruGlow® candles, our product offering continues to grow and diversify, and our focus on only offering high quality products to our customers underpins everything that we do.
Following our first outside investment in November 2020 from NorthEdge Capital, a leading UK mid-market private equity firm, we are now ready for the next phase of our exciting growth story and we’re looking for the right people to take on the journey with us!
A great opportunity
Part of an exciting and expanding Marketing team, this role will support the German marketing team to deliver the Marketing strategy. Working closely with the Marketing Managers, you will be involved with content, social media, PPC, CRM, PR and day to day running of the website. This role is perfect for a driven and creative candidate looking to develop their Marketing skills and offers the opportunity for progression within the business.
Main Responsibilities:
Content creation: Support the content strategy by writing content for all channels and writing creatively for blog articles, social media & the website.
CRM: Support the planning & creation of weekly email marketing campaigns.
Social Media: Assist the team by helping to develop and support all social media channels.
Search: Assist the PPC and SEO strategy. This will include learning all things search Engine Marketing including Google & Bing advertising.
PR/Influencer Outreach: Support the PR/Outreach team with researching and communicating with influencers, building lasting relationships and working with them to deliver valuable campaigns.
Website: assist in optimising the website.
Must have:
Fluent in German & English language
Excellent content writing skills
Great communication skills
An understanding of social media platforms
The ability to multi-task and work on numerous projects at once
Must be enthusiastic, quick to learn, ambitious, self-motivated, have the ability to work well in a team and show considerable initiative
A well organised individual with good time management
Comfortable working in a fast-paced office environment
Desirable:
Marketing degree or experience
Good excel skills
Customer Experience Advisor - Full Time
We are looking for someone to join our highly motivated and passionate Customer Experience Team. Based at our HQ in Harrogate, North Yorkshire, you will play a key role in supporting the team during our very busy peak season period. You will deliver exceptional customer service excellence by dealing with and advising on a variety of customer enquiries in a fast-paced environment. This role would suit someone who is hardworking, enthusiastic, has a keen eye for detail and is able to work under pressure as part of a team or on their own. Although training will be provided it will be of advantage to have previous customer service experience. This role will include weekend work during November and December.
Main Responsibilities:
Working as part of the team to deliver the Lights4fun outstanding customer service experience through incoming and outgoing telephone calls, e-mail communication.
To accept inbound calls from our customers, dealing with orders, and queries regarding products, service or delivery in line with our policies
Creating estimates & taking orders
Processing address queries with couriers
Processing returns/refunds – testing products that are returned to the office
Customer feedback/Product reviews
Communicate and coordinate with internal departments and external partners (such as warehouse, couriers) to resolve customer queries, make requests, etc.
Accurately record details of enquiries, comments and complaints and of action taken, in a concise manner.
Required:
Customer Service Experience via email/phone
Accurate typing skills
Computer Literate – Excel, Microsoft Outlook, Word
Willingness to learn in a fast-paced environment
Availability to work weekends throughout November & December on a rota basis
Customer Experience Advisor - Full Time (6 Month Contract)
We are looking for someone to join our highly motivated and passionate Customer Experience Team. Based at our HQ in Harrogate, North Yorkshire, you will play a key role in supporting the team during our very busy peak season period. You will deliver exceptional customer service excellence by dealing with and advising on a variety of customer enquiries in a fast-paced environment. This role would suit someone who is hardworking, enthusiastic, has a keen eye for detail and is able to work under pressure as part of a team or on their own. Although training will be provided it will be of advantage to have previous customer service experience. This role will include weekend work during November and December.
Main Responsibilities:
Supporting the Customer Experience Team throughout peak season
Replying to various customer enquiries via emails & dealing with phone enquiries
Creating estimates & taking orders
Processing address queries with couriers
Processing returns/refunds – testing products that are returned to the office
Customer feedback/Product reviews
Required:
Customer Service Experience via email/phone
Accurate typing skills
Computer Literate – Excel, Microsoft Outlook, Word
Willingness to learn in a fast-paced environment
Availability to work weekends throughout November & December on a rota basis
Customer Experience Advisor US - Full or Part Time
An exciting opportunity has emerged for a Customer Experience Advisor USA to join our expanding team.
Based at our vibrant Head Office in Harrogate our responsibility is to demonstrate customer service excellence by advising efficiently and effectively to all customer enquiries and taking pride in delivering exceptional customer care and satisfaction. The role would suit someone who is friendly, hardworking, enthusiastic and accurate and who is able to work closely with other team members in a fast-paced environment. Previous work experience and understanding of US customers & customer behaviour is desirable.
Required:
Customer Service Experience via email/phone
Accurate typing skills
Computer Literate – Excel, Microsoft Outlook, Word
Willingness to learn in a fast-paced environment
Flexibility and weekend working during Peak season on a rota basis.
Main responsibilities:
Working as part of the team and/or on your own to deliver the Lights4fun outstanding customer service experience through incoming and outgoing telephone calls, e-mail communication and live chat to our customers based in the USA.
To accept inbound calls from our customers, dealing with orders, and queries regarding products, service or delivery in line with our policies.
Accurately record details of enquiries, comments and complaints and of action taken, in a concise manner.
To understand our customer’s need and offer expert advice and provide the most appropriate solution in the most efficient manner and timescale.
Prepare quotes, providing accurate pricing and delivery information and follow up on quotes to complete the sale in a timely manner.
Communicate and coordinate with internal departments and external partners (such as warehouse, couriers) to resolve customer queries, make requests, etc.
To work towards individual targets whilst contributing to and being part of the wider Customer Experience Department Team.
The role will require flexibility and may include weekend working during Peak season (Nov & Dec) depending on volume of enquiries
Full-Time or Part-Time applicants welcomed.
Working hours 1.30pm – 10pm or 5pm – 10pm
Initial training for approx. 4 -6 weeks to be completed during business office hours (8.30am – 5pm)
Any other duties commensurate with the level of the role
Marketing Assistant – Full Time
Lights4fun has been growing since 2003 and we are now Europe’s leading online decorative lighting retailer, with over 15 million customers worldwide!
With dedicated websites for the UK, US, Germany & France, and selling through our Amazon channels throughout Europe and North America, our year-on-year revenue growth averages at 38% per year for the last 3 years.
Our Lights4fun team plays a huge part in who we are, our values remain at the forefront of Lights4fun, providing great products and great customer service. Passionate about what we do, we love to make our customers happy!
A great opportunity
Part of an exciting and expanding Marketing team, this role will support the whole team to deliver the Marketing strategy. You will be involved with the day to day running of three websites, providing general marketing support across various activities and channels. This role is perfect for a driven and candidate looking to develop their Marketing skills and offers the opportunity for progression within the business.
Main Responsibilities:
Support in the daily running of our three websites including product, pricing and promotion and content on site.
Support with the creation of our email marketing campaigns
Assist the team by helping on social media channels and influencer marketing.
Assist in managing multi-channel campaigns to ensure that they are delivered effectively and on time.
Must have:
Must be enthusiastic, quick to learn, self-motivated and have the ability to work well in a team and show considerable initiative
A well organised individual with good time management
Comfortable working in a fast-paced office environment
Great communication skills
The ability to multi-task and work on numerous projects at once
Desirable:
Marketing degree or experience
Good excel skills
US & UK Amazon Assistant - Full Time
Lights4fun has been growing since 2003 and we are now Europe’s leading online decorative lighting retailer, with over 15 million customers worldwide!
With dedicated websites for the UK, Germany & France, and selling through our Amazon channels throughout Europe and North America, our year-on-year revenue growth averages at 38% per year for the last 3 years.
Our Lights4fun team plays a huge part in who we are, even when we’re working from home, our sense of togetherness shines through. Our values remain at the forefront of Lights4fun, providing great products and great customer service. Passionate about what we do, we love to make our customers happy!
We continue to innovate with industry-leading products year after year. From string lights to our exclusive TruGlow® candles, our quality product offering continues to grow and diversify.
Following our first outside investment in November 2020 from Northedge Capital, a leading UK mid-market private equity firm, we are now ready for the next phase of our exciting growth story and we’re looking for the right people to take on the journey with us!
A great opportunity
We’re looking for an ambitious and energetic fast learner to support our UK & US Amazon account managers. This is an exceptional opportunity to play a key role in the rapid growth of Europe’s leading online decorative lighting retailer.
As one of the first adopters of the FBA program in Europe we have built a strong lasting relationship with Amazon. Recognised as one of their key sellers, we engage regularly in two-way feedback as to how we can improve efficiency, the customer experience and drive growth.
With over 10 years of Amazon experience, we have driven our metrics into the top 15% of FBA & MFN sellers and we pride ourselves on being “Amazon experts”. Despite already sitting in the top 1% of Amazon sellers on revenue we still see there being a huge opportunity for future growth, particularly on US Amazon when benchmarking against other revenue earners within that top 1%.
This role is the perfect opportunity for a graduate looking for their first e-commerce role or to develop skills in merchandising and Marketplace optimisation.
Key responsibilities
- Create engaging copy and designs for our Amazon product listings & storefronts
- Deliver exceptional and consistent quality customer service and experience for US Amazon customers
- Perform organic keyword research to identify key words and search terms that can help with listing SEO optimization
- Assist with managing and optimising our stock level across fulfilment centres
- Assist with weekly and monthly reporting of key performance metrics
- Closely monitoring Account Health and working to resolve any issues with our shipping, product or customer service performance
- Reporting on product & listing customer feedback & working closely with the Product & Marketplace teams to resolve any issues and identify opportunities.
Owning all US & UK Amazon related admin including:
Reporting sellers on our listings or using our photography
Identifying and fixing integration errors
Updating/improving product listings as required
Dealing with stranded inventory
Reconciling shipments to Amazon
Must have
Educated to degree level
Hands-on, “can do” attitude and be a fast learner
Analytically minded
Keen eye and attention to detail
Excellent writing skills with a strong command of the English language
Good communication, interpersonal abilities and a customer service mindset
Competent Excel User
Well organised with good time management
Comfortable working in a fast-paced office environment
Desirable
Experience with Amazon & eBay platforms
Fluency in German, French, Spanish or Italian
JOIN THE WAITING LIST
We'd love to hear from you. Send us your CV to jobs@lights4fun.co.uk & join the waiting list.
