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Careers at Lights4fun
FR Customer Experience Advisor - Full Time
An exciting opportunity has emerged for a Customer Experience Advisor France to join our expanding team.
Contributing within a thriving Customer Experience team from our Head Office in Harrogate, your role is to deliver an exceptional and consistent quality service and experience for our valued customers in France and Europe. Your responsibility is to demonstrate customer service excellence by advising efficiently and effectively to all customer enquiries and taking pride in delivering exceptional customer care and satisfaction in a fast-paced environment. The role would suit someone who is fluent in French (preferably mother tongue) & fluent in English, hardworking, enthusiastic with a keen eye to detail who is also able to work closely with other team members.
Working as part of the team and/or on your own to deliver the Lights4fun outstanding customer service experience through incoming and outgoing telephone calls, e-mail communication and Amazon marketplace.
Dealing with orders, product or delivery queries in line with our policies – understanding our customer’s needs, offer expert advice and following every enquiry through to the best conclusion.
Building customer relationships, preparing & following up on quotes, providing accurate pricing, processing address queries & returns/refunds.
Communicating and coordinating with internal departments and external partners such as warehouse & couriers.
Accurately record details of enquiries, comments and complaints. Testing products and reporting faults, ensuring all suggestions are passed on to the correct departments to support our business.
Working towards individual targets whilst contributing to and being part of the wider Customer Experience Department Team.
Flexibility and weekend working during Peak season will be expected/required
Any other duties commensurate with the level of the role.
We'd love to hear from you!
We're a growing business with lots of exciting roles coming up and we'd love to hear from you if you're interested in joining the team.
Please send us your CV to firstname.lastname@example.org.