Based in Harrogate, North Yorkshire, we have a colourful open plan office, scenic views and a dog that visits every day!
We're on the lookout for the very best people to join our team.
Think you've got what it takes? Discover our vacancies...
Contributing within a thriving Customer Experience team your role is to deliver an exceptional and consistent quality service and experience for our valued customers. Our responsibility is to demonstrate customer service excellence by advising efficiently and effectively to all customer enquiries and taking pride in delivering exceptional customer care and satisfaction.
The role would suit someone who is friendly, hardworking, enthusiastic and accurate and who is able to work closely with other team members. Applicants for this role must be fluent in both spoken and written French and ideally able to demonstrate an understanding of French customer values.
To represent Lights4fun at all times in a positive and professional manner.
To put our customer at the centre of everything we say and do, ensuring the best possible customer experience at all times.
To willingly accept responsibility and ownership for every call, following it through to the best conclusion.
Working as part of the team to deliver the Lights4fun outstanding customer service experience through incoming and outgoing telephone calls, e-mail communication and Amazon/eBay marketplace.
To accept inbound calls from our customers, dealing with orders, and queries regarding products, service or delivery in line with our policies.
Accurately record details of enquiries, comments and complaints and of action taken, in a concise manner.
To understand our customer’s needs and offer expert advice and provide the most appropriate solution in the most efficient manner and timescale.
Prepare quotes, providing accurate pricing and delivery information and follow up on quotes to complete the sale in a timely manner.
Communicate and coordinate with internal departments and external partners (such as warehouse, couriers) to resolve customer queries, make requests, etc.
To capture customer comments and ensure all suggestions are passed on to support our business.
To work towards individual targets whilst contributing to and being part of the wider Customer Experience Department Team.
Flexible and weekend working during Peak season.
Any other duties commensurate with the level of the role.
We'd love to hear from you. Send us your CV to firstname.lastname@example.org & join the waiting list.