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Terms & conditions

We sell our products to you subject to the terms and conditions listed here. Please read them carefully before using the website. By using this website, you signify your agreement to be bound by these terms and conditions.

Site Changes

Our goal is to keep this website fresh and exciting. We create timely editorials to replace content that becomes out-dated or out-of-season and move and expand portions of the site. We cannot guarantee that something you may have seen on a previous visit will still feature on our website when you visit again. We reserve the right to make changes to the website without prior notice.

Product Display

We have made every effort to display the products featured as accurately as possible. However, the colours we use, as well as the display and colour capabilities of your particular computer monitor, may greatly affect the colours you actually see on the screen. Lights4fun Ltd cannot be held responsible for any limitations of your monitor and cannot guarantee that your monitor's display of any colour, texture, or detail of merchandise will be accurate / the same as the actual product.

Product Pricing

In the very rare event of a product price discrepancy, the purchase price of the product on the Lights4fun website prevails over the price that may appear on the delivery or product packaging. You will always be charged the price that is displayed on the checkout page. If the price is reduced after you purchased the item at full price, we cannot refund the difference. If you become a subscriber to our Lights4fun newsletter we will endeavour to inform you at least 12 hours prior to any promotional activity that will take place on our website, however in exceptional circumstances promotions on our website may be added without prior notice.

Orders Lost In Transit

For orders that are lost in transit using Royal Mail 1st or 2nd class, 14 days have to pass from the date of dispatch before an investigation can be opened. 90% of the time a lost parcel will eventually be returned to Lights4fun as 'not called for' from a local sorting office so please visit your sorting office depot, not your local post office to check if a parcel is being held for you. Once 14 days have passed we can then open an investigation. We will not replace or refund any parcel that is lost in transit before the 14 days have passed.

All orders placed using our express delivery courier option are fully insured and tracked for peace of mind. If your items become lost in transit on our express delivery service we will file a claim with the courier and ensure your order is fulfilled as soon as possible.

Booking An Electrician

Until you've received all your items and you are happy with them, please do not book an electrical contractor. We cannot be liable for any losses caused by delayed delivery or pre-booked electrical installers.

Email Confirmation

Once your order has been received you will receive a confirmation email. Your order is an offer to us to purchase a product and is accepted upon despatch. This will be confirmed by a despatch confirmation email.

Lights4fun reserves the right not to accept your order for any reason whatsoever including, but not limited to payment problems, product availability and not meeting our eligibility criteria.

Payment Problems

In the event of a problem collecting payment from a debit/credit card once we have confirmed receipt of your order we will not be obliged to despatch the order. In addition, there may be some occasions when we may be unable to process your order. This may be due to the item being out of stock or no longer available, the payment is declined or because of a technical error.

If you are using a valid card and still experience problems, please try ordering again with the same card or place a separate order using an alternative card.

Security Checks

Lights4fun takes card fraud seriously and for your protection, it is our policy to conduct security checks on all orders. This may involve contacting you by telephone before your order is processed.

We also retain the services of credit rating and card fraud prevention companies and may share details of your order with them in order to prevent the fraudulent use of your credit/debit cards. For further information about the privacy and protection of our customers' details please see our Privacy Policy.

What is your returns policy?

Need to return something? You can return any item for a refund within 30 days of receiving your order, as long as it’s in a resaleable condition.

  • You can return any item to us for a refund within 30 days of receiving your original order, as long as it’s in a resaleable condition.
  • Click here to print a returns form. If you cannot print this form or have no access to a printer you must contact us for a returns authorisation number (RAN). Your order must be returned with either a completed returns form or RAN written on the outside of your parcel.
  • Returns are made at your cost.
  • The goods are your responsibility until they reach our warehouse. We recommend you use a tracked service that offers proof of postage.
  • Returns don’t need to be in the original box or bag, as long as they're packed up properly and can’t get damaged on the way.
  • All goods will be inspected on return.
  • Refunds will be at our discretion for items returned to us in an unsuitable condition.
  • If you’ve ordered the wrong item, then you'll need to return the unwanted item for a refund and place a new order.
  • We'll refund the price you purchased your item at, including sale items or items with multi-buy discounts.
  • Did you order from Amazon Prime? If so, please contact Amazon directly for return address and instructions.
  • For faulty or damaged items, please contact us first. Do not return using this form.

Right to cancel this agreement

Under the Consumer Contracts regulations 2013, you have the right to cancel your agreement with Lights4fun within a period of 14 calendar days. This period begins the day after you receive the goods. Please contact us as soon as possible to notify us of your cancellation request. If your order has already been dispatched then you will need to either refuse delivery or return the goods, via our returns policy. Refunds will be processed within 14 days of receipt of the product. Goods must be returned before a refund will be processed and the product must be returned in its original condition.

How you can cancel this agreement

Please contact us as soon as possible if you wish to cancel your agreement, you can do so by writing to us, calling 01423 816 040, or send us a message via our contact form. Orders can only be cancelled before processing/despatch has begun.

Once your order has been successfully cancelled and agreed by Lights4fun, any sum debited from your payment card by us will be re-credited to your account as soon as possible. If cancelled orders are erroneously delivered to you, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

How Lights4fun can cancel this agreement

We reserve the right to cancel the order if:-

  • We have insufficient stock to fulfil your order and an alternative is not suitable
  • We are unable to obtain payment
  • We do not deliver to your area
  • A product fault or an error in the product description has been identified

Waste Electronic And Electrical Equipment (WEEE)

Lights4fun takes its environmental obligations seriously and we recycle wherever possible. Electronic waste is one of the fastest growing waste areas and much of it can be recycled to make new consumer goods. With effect from July 2007, the UK's Waste Electrical and Electronic Equipment (WEEE) Regulations have required that all retailers both actively assist in delivering a UK wide WEEE collection infrastructure and encourage their customers to participate in recycling. So that our customers can get their waste electrical goods recycled, Lights4fun has contributed towards a national fund to assist local councils to further develop their existing waste electronics collection facilities. In order to assist customers in remembering that electronic goods can be recycled and therefore should not be placed in the general waste, all products of this type are now marked with a crossed out wheelie bin symbol. Please help us to minimise the effect we have on the environment by recycling your waste electrical goods. Customers can find their nearest recycling points and helpful recycling tips for electrical goods by clicking here.

Promotional Codes

We cannot retrospectively apply a promotional code to your order. If you place an order without correctly applying the promotional code, or if you receive a promotional code through mail correspondence, a marketing email or a social media promotion after you have placed an order, we will be unable to reimburse you the discount regardless of how recently said order was placed. If you are having difficulty applying your code or believe your code to be faulty, please contact our customer service team who will gladly investigate for you. Please note: To receive FREE delivery, the total amount of £60 or more must be payable after any promotional discounts have been applied to your order.

If you receive a promotional code through mail correspondence, a marketing email or a social media promotion, you must use the code before the promotion in question expires in order to receive your discount. We cannot accept promotional codes after their stated expiry date. Expiry dates for promotional codes always, unless stated otherwise, refer to the end of the day on which the code expires. For example, a promotional code or discount ending on June 5th will cease to work after 23:59 on June 5th. Voucher codes cannot be used in conjunction with any form of cashback.

All promotions offered are inclusive of VAT. If you are ordering from a VAT free location, please be aware that the promotional offer/discount will be adjusted accordingly along with the product prices.

We reserve the right to change these Terms & Conditions at any time.

Website Errors

We endeavour to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologise if erroneous information is reflected in merchandise price or item availability. We try to ensure that all pricing on the website is accurate, but occasionally an error may occur and goods may be incorrectly priced. If we discover that a pricing error has been made, we reserve the right to suspend your order and contact you to ask whether you wish to continue with the order at the correct price. We will not be obliged to supply goods at the incorrect price. We present our content 'as is' and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.

Website Access

Given the unpredictability of technology and the online environment, Lights4fun does not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction. As a visitor to, and user of this website, you must assume full responsibility for any costs associated with the servicing of equipment employed in connection with your use of our site. In effect, you agree that your access will be subject to these terms and conditions and that such access is undertaken at your own risk. Lights4fun Ltd shall not be liable for damages or losses of any kind which you may incur from your use of or inability to access this site.

Third Party Links

To provide a greater range of goods, we may provide links to other websites or resources for you to access if you so wish. You acknowledge and agree that, as you have chosen to click on the link, Lights4fun is not liable in respect of the use of these websites or resources.

Your Account

If you use the website, it is your responsibility to ensure the confidentiality of your account and password and that no unauthorised persons have access to them. You agree to accept responsibility for all activities that occur under your account or password. You should let us know immediately if you believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

Please ensure that your personal details are up-to-date and inform us immediately of any changes to the information that you provided when registering.

Lights4fun reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, you will not be charged.

Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise: please let us know if you have any complaints or comments.

Events Beyond Our Reasonable Control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

VAT

This is a UK registered website and we have no legal obligation to supply items with zero VAT. However, for customers residing in VAT free territories such as Jersey and Guernsey, VAT will be removed from prices at checkout. Please note: it is not possible to reclaim the VAT after the purchase has been made. EU VAT numbers are accepted, please contact us for a quotation. All queries relating to VAT should be made to the HM Customs on 0845 010 9000.

Governing Law And Jurisdiction

These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the exclusive jurisdiction of the English courts.

Registered Office

Lights4fun Limited, The Hamlet, Hornbeam Park, Harrogate, North Yorkshire HG2 8RE.

Company number 6232073 Registered in England.

VAT Registered 915 734 712.

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01423 816040
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Saturday - 9am - 3pm
Sunday - 12pm - 5pm

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