Before you contact us we recommend having a quick read through these questions and answers from other customers.
Why haven't I received order confirmation?
Order confirmation will be sent via email within 24 hours. If you’re struggling to locate your email, check your junk folder or give us a call and we will be happy to help.
Where is my order?
Can I have a copy of my VAT invoice?
You’ll receive a copy of your VAT invoice in an email as soon as your order has been dispatched. As we don’t dispatch orders at the weekend, if you place your order after 4pm on Friday, you won't receive your order confirmation until Monday evening.
I live locally. Is there a Lights4fun shop I can get my order delivered to?
My Places Hermes Delivery Account
When selecting delivery with Hermes we recommend setting up your own My Places delivery account.
My places is your own delivery account with Hermes where you can set your preferences for all of your parcels.
This allows you to easily:
Set a safe place where all your parcels can be left.
Add a photo of your safe place to help your courier.
Add a preferred neighbour or a neighbour to avoid.
Can I amend my order?
Because we pick and pack all orders as soon as they come in, we usually can’t amend orders once they’ve been placed. If you have any problems, call us straight away and we'll do our best to help.
How do I cancel my order?
Because we pick and pack all orders as soon as they come in, we usually can’t cancel orders once they’ve been placed. If you have any problems, call us straight away and we will help.
My item is faulty
There is an item missing from my order
If something is missing from your order, give us a call, chat with us or send us an email and our customer experience team will put things right for you.
Do you still sell ‘Type C’ lights?
We've replaced the 'Type C' range with our latest Pro Series. These lights are compatible with each other by using a converter cable.
How do I connect my lights together?
Why aren't my solar lights working?
Are your bulbs replaceable?
In a word, no. But it’s for a good reason! All of our LED products have sealed bulbs for added longevity, durability and safety.
Will my old lights work with a Lights4fun plug?
All of our accessories, including plugs are only compatible with other Lights4fun products. Connecting old lights to a new plug and vice versa can be dangerous, save yourself the stress and treat yourself to a new string of lights this year!
Do my lights need to be PAT tested?
As all of our lights adhere to UK Regulations and arrive to you brand new, there’s no reason why they’d need to be PAT tested upon receiving them. However, If you are planning to use our lights to decorate a venue, such a as a hotel room for your wedding, then you may be asked to make sure that they are PAT tested. If so, simply contact a local electrician who will PAT test each product, label the successful items and provide you with a report.
Do you have any current offers or promotions?
Do you offer additional discount on large orders?
To get the best price possible, make the most of the multi-buy discounts and bundle deals available online. If you’re looking for a bespoke quotation, give us a call on 01423 816040 and have a chat to one of our team.
Do you offer wholesale prices?
Do you offer a discount to registered charities?
If you’ve got a registered charity number, we would absolutely love to hear from you. Give our team a call on 01423 816 040, we’d love to have a chat.
How do I return an item?
How do I exchange an item?
As long as the item you wish to exchange is in a resellable condition, you have 30 days from the date you recieved your order to return it to us for a refund and place a new order. Click here to start the return process.
Are returns free?
Returns are made at your cost. Simply return your order to us via any service which offers proof of postage. We recommend you use a tracked service, as the goods are your responsability until they reach the warehouse.
I live locally. Can I return my item to your office?
Sadly, we’re online only so we don’t have a shop for you to return your order to.
Have you received my return?
If you’ve returned your order and your refund hasn't come through as expected, call us straight away on 01423 816 040, email or chat to us online and we’ll put things right.
When will I receive my refund?
As soon as we’ve received your return, we’ll process your refund. It can take up to 10 working days for your refund to appear on your bank statement, so sit tight and, if in doubt, give us a call or get in touch via online chat or email and we’ll sort it.
How do I log into my account?
To create an account you need to have placed an order online and created a password. If you’re having trouble logging in to your account, let us know and we’ll put things right.
How can I see my previous orders?
To find out what you’ve ordered in the past, get in touch via phone, email or online chat and our customer experience experts will be happy to advise and pop the order through for you in a matter of minutes.
I’m having problems checking out
If you’re having problems completing your order, simply give us a call and one of our friendly team will happily put the order through for you over the phone.
Your website isn't working
If you’re having issues with our website, or if something doesn’t look quite right, please get in touch. We love feedback and we’re always happy to help.
My PayPal account is not verified, what does this mean?
To protect you from fraud, we only accept verified PayPal accounts. Verification basically confirms your card and bank account are owned by you. It’s really easy to verify your account with PayPal and you can do it online.
Can I use a discount code on the trade site?
Promotional codes cannot be used in conjunction with Trade Accounts, for further information please contact us.